Share Email Opening Title Course Advisor - Full Time  EOE Statement Voyageur Outward Bound School (VOBS) is an equal opportunity employer and values the inclusion and collaboration among employees of diverse backgrounds and experiences. VOBS prohibits discrimination against, and harassment of, any employee or applicant for employment because of race, color, religion, sex, gender, pregnancy, genetic information, ethnic or national origin, sexual orientation, marital status, familial status, military or veteran status, qualified individuals with a disability on the basis of the disability, or any other category which may be protected under applicable state or federal law. VOBS also promotes respect for all people and will not tolerate harassment based on any of these characteristics nor on differences based on gender identity or expression. Outward Bound has a zero-tolerance policy for incidents of child abuse and neglect. Protecting our minor students against abuse and neglect is of the highest priority. We know that women and people of color may be less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job. We would encourage any interested applicant to apply, even if you don’t meet every one of our qualifications listed.   Location Ely Base   About the Organization At Voyageur Outward Bound School we believe in the potential of every individual. We believe when people discover strength of character, an aptitude for leadership and a desire to serve, it has a positive impact on their lives and the lives of those around them. Outward Bound changes lives through challenge and discovery. We offer life-changing expeditions for everyone, regardless of social or economic status, race or gender, from struggling teens, to first generation urban youth, adults in transition or veterans integrating back into life outside of active duty. Our Culture When you join us, you are joining a growth minded community where we are actively engaged in creating a more inclusive organizational culture. To foster a more welcoming outdoor community for all, we are working to address barriers related to race, culture, socioeconomics, ability, gender identity, sexual orientation and mental health. See our Equity Statement here. Outward Bound is challenging by design. Thriving here takes compassion, a learning mindset, and a deep desire to do meaningful work. And just like our students on course: we are crew, not passengers. This means everyone contributes. Our successes are shared, and our challenges are our opportunities. From the office to the wilderness, we are growing together. You belong here.   Category Administration   Description Summary The Voyageur Outward Bound School (VOBS) is a non-profit, adventure-based, education organization that emphasizes personal growth through challenge and discovery. For over 50 years, VOBS courses have focused on inspiring self-reliance, confidence, teamwork, and compassion. The Course Advisor provides an essential role within the Student Services Department to assist customers with course selection, convert inquiries to enrollments, and prepare all incoming students for their Outward Bound experience. This person also provides information to Course Directors for students arriving on upcoming courses. This position is responsible for tracking enrolled students, managing receipt of their application materials, and reviewing medical forms and questionnaires submitted by the applicant to assess medical, psychological, behavioral, and motivational appropriateness for courses located in Minnesota and Texas. Essential Duties and Responsibilities - Sales and Customer Service Provide superior, friendly, responsive, and informative customer service to prospective and enrolled students and their parents. Manage, and respond in a timely manner, the daily volume of incoming calls, emails, and faxes from prospective and enrolled students to meet the goals and enrollment process deadlines of the Student Services department. Be knowledgeable and accurate about available courses and the associated requirements. Assist customers with course selection and enroll applicants on courses. Proactively direct customers to courses in need in order to meet departmental goals and objectives. Execute highly accurate data entry in accordance with Voyageur Outward Bound School enrollment procedures. Help students understand mental and physical readiness to successfully complete an Outward Bound course. Process payments, transfers, cancellations and refunds in a timely manner while maintaining accurate information in the VOBS database. - Application Review and Screening Assess student's medical, psychological, behavioral, and motivational appropriateness for an Outward Bound course using assessment guidelines and screening tools provided. Conduct required follow-up with students, parents, doctors, and/or therapists to gather relevant additional information as needed in order to accurately assess each applicant's appropriateness for an Outward Bound course. Consult with the Director of Student Services (DSS) and Outward Bound consulting physicians when additional expertise is needed. Approve or decline applications in a timely fashion with a high standard of professionalism. - Pre-Course Monitoring and Packaging Review age and gender-balance on each course for anomalies and follow up accordingly. Notify the DSS of under-enrolled courses in a timely manner. Assemble and summarize accurate and complete information on each student for Course Directors and Instructors prior to course planning. Brief Course Directors and/or instructors during course planning. - Maintenance and Development Work closely with the DSS to maintain and improve multiple systems for tracking and sharing information with students and families throughout the enrollment process, during courses, and post-course. Efficiently navigate Salesforce and understand how Salesforce interacts with additional applications including: Freshbooks, Calendly, Gmail, and more. Consistently look for ways to deepen the VOBS relationship with each student and family.   Position Requirements Knowledge and Skills Familiar with Outward Bound philosophy, activities, and course areas. Well-organized with exceptional attention to detail. Ability to problem-solve, prioritize, and multi-task successfully. Ability to develop positive, productive relationships with students and their families, Outward Bound staff, and other regions in the Outward Bound community. Sales experience, telephone skills, and solid computer skills: MS Word, Excel and email experience. Self-starter, strong initiative and ability to work with minimal supervision. Must work well in a team environment and excel under pressure. Education and Work Experience Outward Bound or other wilderness expeditionary experience required. Background in a medical and/or mental health-related field beneficial. Compensation This is a full-time, benefit eligible position. Competitive hourly rate commensurate with experience. Room and board provided at the VOBS basecamp for a reduced rate. To Apply Please submit a resume and cover letter by February 1st at https://www.vobs.org/connect/employment/. The hiring committee will begin contacting applicants the first week of February, and will hope to make offers by mid to late February.   Full-Time/Part-Time Full-Time   Salary Range   Position Course Advisor - Full Time   Close Date 3/15/2019   Exempt/Non-Exempt Non-Exempt   Hiring Manager(s) Abby Dare   This position is currently not accepting applications. To search for an open position, please go to http://VOYAGEUROUTWARDBOUNDSCHOOL.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles Facilities Assistant in Ely, MN Posted on: 2/21/2024 [Apply Now] Instructor, Ely Summer - Canoe & Backpack in Ely, MN Posted on: 11/6/2023 [Apply Now] Instructor, Ely Summer - Sea Kayak in Ely, MN Posted on: 11/6/2023 [Apply Now] Instructor, Ely Summer - Struggling Teens (Intercept) in Ely, MN Posted on: 11/6/2023 [Apply Now] Intern - Ely Summer in Ely, MN Posted on: 11/20/2023 [Apply Now]

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